UK Tracked Delivery
Our UK delivery service offers tracked shipping with tiered pricing based on your order value:
- Orders £60 and above: FREE Delivery
- Orders £30 to £59.99: £2.99 Delivery
- Orders up to £29.99: £4.95 Delivery
Ireland Tracked Delivery
For customers in Ireland, we offer a hassle-free service with:
- No customs charges
- No duties
- IE VAT included in price
- Orders £60 and above: FREE Delivery
- Orders £5 to £59.99: £5.95 Delivery
EU Tracked Delivery
For our European customers, we provide:
- No customs charges
- No duties
- Local VAT included in price
- Country-specific delivery fees (calculated at checkout)
Delivery Timescales
Standard delivery times:
- UK, Northern Ireland, and Ireland: 2-4 working days
- Continental EU: 5-6 working days
Christmas Peak Season Notice: During the busy Christmas period, please allow an additional 1-2 working days for all deliveries to arrive.
Damaged Deliveries
To ensure proper handling of damaged items, please follow these steps:
- Inspect your goods immediately upon delivery
- If damage is visible:
- Notify the delivery driver immediately
- Mark the delivery note as "damaged" when signing
- Take photographs of the damage if possible
- Report any damage or shortages within 3 working days of delivery via email
- Include your order number and photographs of the damage in your email
Returns Process
We want you to be completely satisfied with your purchase. Our returns policy includes:
- 14-day return window from delivery date
- Contact our customer service team to arrange return collection
- Items must be in their original condition and packaging
- Prompt processing of refunds or replacements once items are received
Contact Us
We're here to help with any questions about delivery, returns, or our services:
- Email: hello@midulster.co.uk
- Phone: 028 796 42324
- Business Hours: Monday - Saturday 9am - 5pm
- Online Chat: Available through our website
Important Notes
- All deliveries are fully tracked for your peace of mind
- Delivery fees for EU countries are calculated based on your specific location
- VAT is included in the final price for all regions
- We're committed to ensuring you receive your order safely and on time
- If you have any concerns or special requirements, please don't hesitate to contact us
