UK
- Northern Ireland and Mainland UK
- FREE delivery on orders over £100
- £2.95 delivery charge for orders between £30
- £4.95 delivery charge on orders under £30
IRELAND
- FREE delivery on orders over €100
- €2.95 delivery charge for orders between €30
- €4.95 delivery charge on orders under €30
European Union
We deliver to mainland EU addresses. Please contact our customer service team for a competitive shipping quote.
Delivery Times & Service
Standard Delivery
- Typical delivery time: 3-5 working days
- Delivery hours: Monday to Friday, 9:00 AM - 5:00 PM
- For specific delivery requirements, please contact our customer service team
Delivery Process
- We use either our own delivery fleet or trusted delivery partners, depending on your location
- Upon order confirmation, we will contact you with:
- Dispatch date
- Estimated delivery timescale
- Tracking information (where applicable)
Pallet Deliveries
- Goods are unloaded using a tail-lift at the rear of the vehicle
- Pallets will be placed on your driveway, subject to suitable access and kerb height
- Signature required upon delivery (can be waived with prior consent)
Damages & Returns
Damaged Deliveries
- Inspect goods upon delivery
- If damage is visible, please:
- Notify the delivery driver immediately
- Mark the delivery note as "damaged" when signing
- Document the damage with photographs if possible
- Report any damage or shortages within 3 working days of delivery via email
- Include your order number and photographs of the damage in your email
Returns Process
- Return requests must be made within 60 days of delivery
- Contact our customer service team to arrange return collection
- Items must be in their original condition and packaging
- Once received, we will process your refund or replacement promptly
Contact Us
For any questions about delivery, returns, or our services:
- Email: hello@midulster.co.uk or use online chat
- Phone: 028 796 42324
- Business Hours: Monday - Saturday 9am - 5pm & Sunday 1pm - 5pm
We're committed to ensuring you receive your order safely and on time. If you have any concerns or special requirements, please don't hesitate to contact us.